Please read our policies carefully.


24 Hour Notice – If you need to cancel or reschedule your appointment, please give us at least 24 hours notice. Any appointment canceled within a 24 hour time frame, in addition to no shows will be charged the full amount of the scheduled service. We strive to provide exceptional customer service and quality treatments, which require the full amount of scheduled time for your appointment. If you arrive too late to be seen for your service, you will be charged the full amount of the scheduled service. If you are scheduled for a Bikini/Skinny Bikini or Brazilian Bikini wax and it is that time of the month, the 24 cancellation policy still applies (please wear a tampon). This policy also applies to last minute changes to a scheduled appointment. If you have any questions, please call 707.799.3380. Thank you for your cooperation.

Product Purchases – We are unable to accept returns on products unless they are damaged and/or if you have a reaction. All exchanges or returns should occur within 5 days of purchase.

Thank you for your understanding and cooperation. We appreciate you choosing Caelie Steele Skin Care. Our clients are our first priority and we want to ensure the best experience at our salon.